Call Connection, based in Ipswich is a call handling centre that works predominantly within the UK insurance market and handles in excess of 3,000 calls per week.

MPM support Call Connection’s IT systems and network in a consultancy capacity. A MPM consultant visits the business premises weekly and conducts a variety of tasks, such as regular monthly independent audits of the backup system; assisting with disaster recovery planning and IT security issues; carrying out health and safety audits of workstations; helping with the reorganisation to the network and individual directory management.

“It should also be noted that Shelli (from MPM) is a very accomplished trainer and has delivered courses on topics as diverse as Microsoft Outlook training, Interview training, IT security training, Word and Excel courses.

It is my opinion that skilled IT managers are very rare. Technical knowledge combined with administrative competency, plus the ability to motivate and control a team are talents not often found together in the same individual”.

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