HP Expands Its Worldwide Voluntary Safety Recall

HP recall programme

Back in January 2018, HP started a worldwide voluntary safety recall and replacement programme for certain notebook computers and mobile workstation batteries.

In January 2019, HP announced this programme is being expanded. The potentially affected batteries may have been shipped with the following HP models:

  • ProBook (64x G2 and G3 series, 65x G2 and G3 series, 4xx G4 (430, 440, 450, 455, and 470)),
  • x360,
  • ENVY m6,
  • Pavilion x360,
  • 11 Notebook Computers
  • ZBook (17 G3, 17 G4, and Studio G3)
  • Mobile Workstations sold worldwide from December 2015 through April 2018

Additionally, these batteries may have been sold as accessories or replacement batteries for the following models, or for any of the preceding products from December 2015 through December 2018 through HP or an authorised Service Provider:

  • ProBook 4xx G5 (430, 440, 450, 455, and 470),
  • ENVY 15,
  • Mobile Thin Clients (mt20, mt21, and mt31),
  • ZBook Studio G4 Mobile Workstation

These batteries have the potential to overheat, posing a fire and burn hazard to customers.

Customers must recheck their batteries, even if they did so previously and were informed they were not affected

Customers should cease use of affected batteries immediately. As many of these batteries are internal to the system and are not customer replaceable, HP is releasing an update to the BIOS for batteries affected by this programme expansion that will discharge the battery and disable future charging until the battery is replaced. HP customers affected by this programme will be eligible to receive replacement battery services for each verified, affected battery at no cost.

Customers who have already received a replacement battery through the recall programme are NOT affected by this expansion.

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