How Seriously Do You Take Technical Support?

Technical support is one of those things many see as a luxury rather than a necessity.

They don’t see the point in it until something goes wrong.

You know how annoying it is when your phone, laptop or PC lets you down; it feels as though your world is ending. So imagine what it’s like if you experience an IT failure in your business and you don’t have technical support.

When you bought your computer systems, you probably though the tech support elements were just a  nice little earner for the vendor. After all, you’re a dab hand at most technical things; surely you could sort out any issues that crop up?

So what about cyber threats, ransomware, software or hardware failures? How good are your skills then?

Most small business owners do no more than the bare minimum when it comes to disaster recovery and business continuity. The FSB (Federation of Small Businesses) reported in its 2016 FSB Business Crime survey that:

  • 29% of its members have been hit by a malware attack
  • Only 61% of small businesses regularly backup customer data and IT systems
  • Only 27% store customer data off-site or on a separate device

Are you one of those statistics?

If so you must think about getting technical support in place.

When you look at the cost of professional support against the amount you could lose in downtime or a reputational hit should, it’s a wise investment.

If you are and you would like us to be your IT department and help minimise the risks to your business, contact us at or Office 01449 770704, Mobile 07733 262116.


How to Create a Good Business Continuity Plan

Business Continuity Plans (BCP) provide procedures for how employers and employees will stay in touch and keep doing their jobs in the event of a disaster or emergency, such as a fire at the office. Unfortunately, many companies never take the time to develop such a plan, typically because they do not feel it is necessary. However, creating a comprehensive BCP will allow you to enhance your company’s ability to continue business as usual during or after significant disruptions to business operations.

bussines-continuity-planWe have produced a guide to creating a business continuity plan. To download the pdf click here.

Better Broadband for Suffolk Gets a £5m Boost

Following on from our last update on the progress of Suffolk’s Better Broadband campaign, we just had to bring  you this latest news.

According to the East Anglian Daily Times, Suffolk has been given nearly £5million to extend its broadband coverage to more of the county.

The funding has come from the Government’s Superfast Extension Programme, which is designed to give 95% of the UK access to superfast broadband by 2017.

As a result the current work of the Better Broadband for Suffolk programme can now be extended to include some of Suffolk’s hardest to reach rural communities

Suffolk County Council leader Mark Bee is reported to have said: “We are only half a year into the delivery of the Better Broadband for Suffolk programme and we’re already looking at how we can take it to the next level.

“Our current commitment to making superfast speeds available to 85% of Suffolk homes and businesses is only the beginning. We want to push forward so that even more people are able to benefit.”

We’ll keep you posted of any further developments.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

Cut Waste With a Universal Laptop Charger

If you’re anything like me, somewhere in your office or home is a draw full of leads and chargers. What they’re all for, you probably have no idea because they are an accumulation of tech paraphernalia that you’ve amassed over the years.

How did there get to be so many?

Well, every laptop or other techy device you’ve owned has come with its own charger. None are interchangeable, so you end up with the draw full of useless wires mentioned above.

Surely it would make sense for someone to have the bright idea to create a universal laptop charger that can be used across the board?

Well, according to an article in PCPro, the International Electro-technical Commission (IEC) has realised that billions of external chargers are shipped globally. The vast majority of these can only be used on specific laptops rather than across a range of models, leading to getting in for half a million tons of waste every year.

In response they have developed a standard laptop charger to help cut this waste. The IEC published a similar proposals for mobile phone chargers in 2011, to which most phones shipped in the EU now confirm.

Frans Vreeswijk, IEC General Secretary and CEO said: “The IEC International Standard for the universal charger for mobile phones has been widely adopted by the mobile phone industry and is already starting to help reduce e-waste. A single power supply covering a wide range of notebook computers is the next step in lowering  e-waste and its impact on our planet.”

There is no news as yet regarding how long it might take to get manufacturers on board, but the IEC did confirm that it was already working with a wide range of organisations.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

What Is Broadband Anyway?

Over the months, we have reported on what’s happening with Suffolk’s bid to get faster broadband.

The project will finally provide Suffolk with world class broadband speeds of up to 80Mbps by the end of 2015. Some lucky areas will have access to ultra-fast broadband speeds of up to 330Mbps and, from Spring 2013, anyone in a FTTC enabled area can upgrade to FTTP ‘on demand’ if they need faster speeds.


But what exactly is FTTC and FTTP?

Well, they are the 2 different ways in which your broadband can be delivered from the exchange: fibre to cabinet (FTTC) and fibre to premises (FTTP).

FTTC uses fibre-optic cables right up to the street cabinet, when it then uses copper wires to connect the cabinet to homes and businesses. This gives wholesale download speeds of up to 80Mbps and upload speeds of up to 20Mbps.

FTTP, on the other hand, means fibre-optic cables run right to your door, providing wholesale download speeds of up to 330Mbps and upload speeds of up to 30Mbps.

The BT Openreach video below explains more.

The investment will help Suffolk’s economy and enabling businesses to work more effectively in new ways with its customers.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

Suffolk’s Plans For Fibre Based Broadband

Back in August was the last time we brought you the latest news on Suffolk’s faster broadband progress, so we thought it about time we updated you.

The map below gives you a visual idea of when you can expect faster broadband in your area of Suffolk.


If you go to the Better Broadband for Suffolk website, you can enter your postcode to find out what is available to you.

The map shows the approximate roll out timetable, but of course, is subject to change.

The most alarming thing on the map is the amount of white – areas beyond the current planned fibre based broadband roll out. Considering the number of businesses we have in this part of the world, it’s sad to see the county will still have gaping holes in its faster broadband provision. The only glimmer of hope is that, again, its subject to change, so fingers crossed.

According to Better Broadband for Suffolk, they are ahead of schedule in their works towards achieving 90% fibre coverage by 2015.

We’ll keep you updated on their progress.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.