Has your iPhone Or iPad stopped charging?

Technology is great when it works. However, now and then it likes to throw a curve ball to remind us how much we rely on it.

Take smartphones as an example, specifically the iPhone (the same applies to iPads).

You may have experienced this situation: your iPhone won’t charge, or charging can be a bit hit and miss.

Your first reaction is probably to head off to town and buy a ridiculously expensive replacement charging lead (aka a Lightning connector). Or, you may decide to get your handset repaired.

Stop.

Before you go down either of those routes, you need to know that there’s a good chance the connectors have become clogged due to small areas of corrosion. So small you can barely see them.

You can easily clean them by:

  • Applying a little WD40 (other specialist contact cleaners are available) to the contacts
  • Using a soft tipped brush or even a pencil eraser to clean the contacts.
  • Gently cleaning the contacts using light pressure

And that’s it. It works and brings device charging up to full throttle. However, don’t use an acidic based fluid to clean the connector, such as lemon juice or vinegar; as this could increase corrosion and drip into the device creating a bit of mess on those finely engineered, expensive electronics.

If you have an iPhone loaded with music that isn’t playing through your speaker dock, or only intermittently, clean the speaker and device contacts using the above method.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Thanks for the tip Bullguard

MPM IT Can Now Provide You With VoIP Services

We’re adding to our service portfolio by offering VoIP services from Chicane.

We’ve been a reseller for Chicane Broadband for many years and are delighted to be able to offer you this new service.

With Chicane’s web-based plans you can combine your offices and connect your employees from anywhere in the world, sync any device with an internet connection, and take business calls from your home PC or mobile. You need never miss an urgent call again.

Additional features include:

  • Being able to access your business’s phone line from anywhere and stay in contact from home or on the go
  • Keeping track of call data
  • Automatically store phone numbers and client info
  • Receiving email transcripts of your voicemails
  • Making and receiving video calls with your team and your clients

The Chicane solution is more than just a phone system. It is a reliable, secure and cost-effective platform that can grow with your business.

Suitable for businesses of all sizes, from entrepreneurs to call centres, a Chicane hosted VoIP system helps you compete in today’s modern marketplace. If you have multiple office locations, sites or stores, you’ll be able to unify your offices and make and transfer calls completely free of charge.

Hosted VoIP

A hosted, cloud-based phone system boasts many benefits over traditional phone systems. Chicane’s hosted VoIP system is a complete business communications service that provides your business with an extensive range of fixed and mobile telephony capabilities, via an easy-to-use web portal.

Easily Scalable

In addition to all the other benefits, you can scale the capacity of your service in a matter of minutes. That means you can manage an increase in demand for your business proactively. Employees can handle their calls quickly and effectively increasing their productivity and contributing to the bottom line of your business.

UK Local and National Calls

Calls to landline numbers in the UK with a 3p minimum call charge

£ 0.03 per minute

UK Mobile Calls

Calls to landline and mobile numbers in the UK with a 3p minimum call charge

£ 0.06 per minute

The price sheet below is for businesses of up to six seats (tariff as of April 2019).

VoIP tariff 2019

Please get in contact with us if you are interested in gaining a competitive quotation for your business telephony on 01449 770704 or 07733 262116

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Using Read Aloud In Microsoft Word

Did you know that Microsoft Word can read aloud to you?

This speak function was added way back in 2003 and is simple to use and set up. You can add the speak command to your Quick Access Toolbar, or you can select the Read Aloud command.

Adding the Speak button

Follow these simple steps to add the Speak button to your Quick Access Toolbar:

  1. Click the Customize arrow on the Quick Access Toolbar
  2. From the dropdown menu, select More Commands
  3. On the Word Options screen >Customize the Quick Access Toolbar, locate the Choose Commands From box and scroll down to the Speak command
  4. Select the Speak command, click the Add button in the middle of the screen, then click OK
  5. Word adds the Speak command to the Quick Access Toolbar at the end, and you’re ready to go

All you then have to do is make sure your system’s speakers are switched on, highlight a paragraph of text, and click Speak.

Word reads any text that’s highlighted. To read the whole document, press Ctrl+A. There is no pause and continue option, so click the button to start reading and then again to stop.

Read Aloud command

The main benefit of Read Aloud over Speak is that you don’t have to highlight the text (place your cursor where you want to start reading and click Read Aloud). Plus, when you stop (i.e. clicking the Read Aloud button a second time), and then start again it picks up from where you left off. In effect, it gives you the pause feature not available with Speak.

To use Read Aloud select the Review tab > Read Aloud button.

The actual settings for your Speak preferences are in the Windows Control Panel:

  1. Click Start > Windows System > Control Panel
  2. Select Ease of Access > Speech Recognition > Text to Speech, and the Speech Properties dialogue window opens on the Text to Speech tab
  3. Under Voice Selection, choose MS David Desktop for a male voice or MS Zira Desktop for a female voice
  4. Click the Preview button to listen to each voice, then make your selection
  5. Use the slider under Voice Speed to adjust the pace (slow, normal, or fast) of the reader
  6. Click the Audio Output button to define the Sound preferences
  7. Click the Advanced button to select or change the output device

 

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Source: PCWorld

How To Stop Windows Updating Drivers When You Update Your PC

By default, Windows updates all your PC’s drivers whenever you update your PC.

On the whole this is a good thing, however, sometimes a faulty driver update (for example to your graphics card or motherboard) can harm your entire PC.

If this happens, you have a couple of options.

You can roll back your driver to its previous version. You can do this by:

  • Opening Device Manager
  • Right-clicking the faulty driver
  • Clicking properties
  • Click the driver tab and the button to revert to the previous version

Alternatively, you can choose to skip driver updates completely whenever you update Windows.  You can do this by searching for and opening your Registry Editor. Then all you have to do is navigate through the following path by clicking the dropdown menus on the left:

HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate

Right-click any blank area in the right-hand section, move your cursor to New, select ‘DWORD (32bit) Value’, name it ExcludeWUDriversInQualityUpdate, then press enter.

Finally, right click this key, click modify, type 1in to the ‘value data’ field then click OK.

Close your registry editor and restart your PC.

That’s all there is to it.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Google Translate – Translation Without WiFi

Google has transformed your life, never more so than when travelling abroad.

Communicating abroad used to involve speaking English loudly and slowly while gesticulating wildly.  When that didn’t work, you were forced to indulge in a game of charades, much to the locals’ amusement.

Today, all you need to make sense of a menu or make yourself understood in a local store is a smartphone and the Google Translate app.

However, the downside is that you had to access Google Translate online which usually meant extortionate data charges.

But all of that has changed.

Google has added offline translation to its translate app. It allows you to download languages to your device so that you can access translations even if you don’t have an internet connection.

Granted, it does mean you have to be organised and download the required language in advance, but it will save you a lot of money and potential embarrassment.

You can download apps by following these links:

Then open the app, tap the menu button (three lines), select offline translation, then tap a language you want to download.  Each file is impressively small, with most only taking up around 40MB.

There you go, everything you need for a fabulous holiday.

 

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

 

Windows Media Player Will No Longer Show Data

Microsoft has said Windows Media Player (WMP) would soon stop showing new info about songs and films in Windows 7, in what some analysts say is a cynical attempt to encourage people to upgrade to Windows 10.

This is what the Microsoft website has to say about Windows Media Player:

Going forward, you may be unable to view information (metadata) such as the title, genre, and artist for songs, and the director, actors, and cover art for movies in Windows Media Center and Windows Media Player. After looking at customer feedback and usage data, Microsoft decided to discontinue this service. This means that new metadata won’t be updated on media players that are installed on your Windows device. However, any information that’s already been downloaded will still be available.

This change doesn’t affect any major media player functionality such as playback, navigating collections, media streaming, and so forth. Only secondary features that require downloading of new metadata are potentially affected.

The change also affects Windows Media Centre in Windows 7 and 8.1.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Microsoft Axes Windows 10 Mobile

Microsoft is stopping support for its Windows 10 mobile operating system for phones and tablets.

As from December 10, 2019, users will no longer receive new security updates, non-security hotfixes, free assisted support options or online technical content updates for free.

Why is the axe falling? Well, since its launch in 2015, Windows 10 Mobile failed to gain popularity. At the moment it has a current market share of less than one per cent.

Microsoft’s advice to users is that they should switch to an Android or iOS device. Those customers who expect to continue using their Windows 10 Mobile device after December 10, 2019, are encouraged to create a backup manually using the Settings->Update & Security->Backup->More Options and then tapping Back up now before that date.

How do you know if you have Windows 10 Mobile?

The easiest way to find out whether you’re using Windows 10 Mobile is to check out the version of operating system your Windows phone is using.

You can do this by:

  • Select Settings->System->About
  • Tap More info
    • The Software section shows Windows 10 Mobile
    • The OS Build section shows 10.0.15254.<xxxx> where <xxxx> designates a specific quality update build. The content of each quality update build is documented under the Windows 10 update history page.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

Online Security Update – Mumsnet Glitch

Mumsnet, the UK’s popular website for parents to share advice and information, has suffered a data breach.

It happened between 2pm on Tuesday 5thand 9am on Thursday 2th February, with 4000 users logged in.  Apparently, it was caused by a glitch in a software update.

This is what Mumsnet had to say:

What information could have been affected?

If someone other than you logs into your account, they can see your:
email address
account details
posting history
personal messages

They would NOT have been able to see your password because that data is encrypted and they would not have been able to change your password because you need to input a password to do that.

How many people are affected?

At the moment, we don’t know for sure but we are investigating the logs and hope to know definitively very soon. We do know that approximately 4000 user accounts were logged into in the period in question but we don’t as yet know which of those were actually breached (i.e. also affected by a mismatched login), although we know for sure it wasn’t every account.Users have made us aware of 14 incidents and we have contacted the individuals that we know were affected. We are working hard to establish if there were more.

What have you done about it so far?

We’ve reversed the software change that was made on Tuesday pm, and this morning we forced a log out, requiring users to log in again before they can post. This ensures that anyone who had inadvertently logged in as someone else will no longer be logged in to the wrong account.

Where can I get updates?

We’re posting about the situation on this thread, and will update as and when we have further relevant info.

What happens next?

When we have any further substantial information affecting the security of Mumsnet user accounts we will send another email and post on the site.

We’re very sorry.

You’ve every right to expect your Mumsnet account to be secure and private. We are working urgently to discover exactly how this breach happened and to learn and improve our processes. We will also keep you informed about what is happening. Some of you will be very worried by the possibility that your account has been breached – please mail us on contactus@mumsnet.com if you’d like to discuss your individual account details. This incident will be reported to the Information Commissioner.

[Source: Mumsnet ]

Passwords were safe as they are encrypted.  The update has been reversed with no more problems.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

 

Microsoft’s Security Chief Says Ditch Internet Explorer

It’s not every day you hear the security chief of Microsoft telling you not to use one of its products. However, today isn’t any old day. Today is the day you’re urged not to use Internet Explorer.

In the words of Chris Jackson, Microsoft’s security chief, Internet Explorer is outdated and shouldn’t be used as a main web browser.

Is Internet Explorer is outdated?

Developers no longer test their work on it, instead preferring more modern browsers. This causes problems for people who do use it.

Microsoft is well aware that many firms still rely on IE. Their websites use the deep programming behind it. According to Mr Jackson, this won’t affect the running of the sites. However, IE is now merely a ‘compatibility solution.’

What supersedes Internet Explorer?

Back in 2015, Microsoft launched a successor to IE called Edge, but it struggled and failed to capture the imagination of users.

The software giant now plans to adopt technology from Google Chrome.

If you are still using IE, one word of warning, from 2020 IE11 will be the only version to get security updates.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages. If you have any questions about Internet Explorer, please get in touch.

What Do You Do When Your Laptop’s Touchpad Stops Working?

A non-working laptop touchpad is a real pain.

If it’s only just stopped working, try switching your machine off and back on again. That sounds like a cop out, but it could be all your laptop needs.

If that doesn’t work, try this.

  1. Has it been accidentally disabled?

It is possible you have disabled it accidentally. This usually happens when the Fn key is depressed along with another key. This would probably have been one of the function keys. As to which one, that will be different for different laptops.

Start by looking out for a symbol that could represent your touchpad on one of the function keys. Or you could Google your model and “disable touchpad” to see if that helps.

If that doesn’t work, check your touchpad settings.

  1. It could be the driver

If none of the above help, it may mean you need a new driver. Go to your laptop’s manufacturers website and search “touchpad driver” to see if there is one you can download and install.

  1. Still not working

If all else fails, you could be looking at a hardware problem. That means either sending your laptop off for repair or buying an external mouse to get around the problem.

Hopefully, one of those suggestions has helped you get over your unresponsive touchpad problem.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich, Bury St Edmunds, and surrounding villages.