How Seriously Do You Take Technical Support?

Technical support is one of those things many see as a luxury rather than a necessity.

They don’t see the point in it until something goes wrong.

You know how annoying it is when your phone, laptop or PC lets you down; it feels as though your world is ending. So imagine what it’s like if you experience an IT failure in your business and you don’t have technical support.

When you bought your computer systems, you probably though the tech support elements were just a  nice little earner for the vendor. After all, you’re a dab hand at most technical things; surely you could sort out any issues that crop up?

So what about cyber threats, ransomware, software or hardware failures? How good are your skills then?

Most small business owners do no more than the bare minimum when it comes to disaster recovery and business continuity. The FSB (Federation of Small Businesses) reported in its 2016 FSB Business Crime survey that:

  • 29% of its members have been hit by a malware attack
  • Only 61% of small businesses regularly backup customer data and IT systems
  • Only 27% store customer data off-site or on a separate device

Are you one of those statistics?

If so you must think about getting technical support in place.

When you look at the cost of professional support against the amount you could lose in downtime or a reputational hit should, it’s a wise investment.

If you are and you would like us to be your IT department and help minimise the risks to your business, contact us at enquiries@mpmit.co.uk or Office 01449 770704, Mobile 07733 262116.