Which Broadband Provider Gets The Most Complaints?

Do you love a good moan about your broadband?

Unless you’re fortunate enough to be living in a large urban area and have access to super fast broadband, you’re probably putting up with slow speeds and drop outs.

That would seem especially so if you’re an EE customer. According to a recent article in Computer Weekly, the joint venture between Orange and T-Mobile has been named the most complained about broadband provider for the 5th consecutive quarter.

It receives double the average number of complaints from users – 0.45 complaints per 1,000 customers – mainly related to billing and service faults. Not only that, it didn’t fare too well when it came to pay monthly mobile services.

Not encouraging reading if you’re an EE customer.

In comparison Virgin Media received the least complaints (broadband services), although its mobile service received more than the industry average number of complaints for the first time in 2 years.

So, who is the best?

Well, that plaudit goes, once again, to O2. It held the position of least complained about mobile operator for the 11th quarter in a row with just 0.03 complaints per 1,000 customers.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.