Why You Should Have an IT Support Contract

We know what you’re thinking, as IT support is a service we provide we’re bound to be IT support contractever so slightly biased when it comes to extolling the virtues of an IT support contract.

OK, that’s probably true, but if it wasn’t a vital business service we wouldn’t provide it.

You see, outsourcing to a good IT support company will help you:

  • Maximise efficiencies
  • Maximise your up time
  • Reduce your costs
  • Leave you free to do what you do best – sell!

But there are some people out there who don’t feel IT issues are important enough to work into their budget.

Really?

How about these for some sobering statistics?

  • UK businesses are losing 300,000 hours and £2 billion a year through IT downtime
  • By the time the issue is fixed, the average business will lose £208,000 a year in lost revenue
  • UK organisations suffer on average 27 hours of IT downtime a year

Have you got room in your budget now?

Admittedly, not everyone needs an on-going support contract. But building a relationship with a local and reliable IT support company will save your business a lot of money. Whether it’s a regular maintenance contract or ad-hoc support the peace of mind you’ll have knowing there is an expert at hand to get you back up and running will be priceless.

Don’t wait until the unthinkable happens, get some support in place now so you’re ready for every eventuality.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

Why Replication Can Be a Good Thing

As an IT support company, we generally work with clients within a 20 mile radius of why you should duplicate your hardwareStowmarket, Suffolk so we can maintain a fast and efficient service.

Mind you, some of our clients have satellite offices further afield, so it can take a bit longer to attend the site when things go wrong.

One particular case highlighted for us that, at times, replication is a good thing. We all know that duplicate content is a bad idea as it will attract a hefty Google penalty, but in the world of IT hardware, duplication can be beneficial. Let us explain.

One of our clients got in touch because their router had failed and they didn’t have a spare one on site. When we got to the office (yes, it was a satellite one) we discovered that the problem wasn’t with the router at all, it was the AC adapter that had failed. This was an easy fix, but took quite a bit of organisation because the router they were using was an old model and now discontinued. That meant getting hold of a discontinued router and AC adapter with the correct voltage was quite a task in itself.

In situations like this, we would recommend you buy two identical routers, especially if yours has additional configuration areas. Then you should replicate the router or (as with Drayteks) make a backup of the router and restore the backup to the spare router.

This will allow for contingency in the event of a malfunction, whether it’s the router or the AC adapter, saving you valuable down time.

MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.