Does Your Computer Have a Virus?

computer virus Why people like to spend their lives devising nasty viruses they then spread around all computer users beats me, but as long as we have computers they’ll continue to do their worse.

If your computer has a virus (or a Trojan, worm, or other malware infection), all you need to do is contact a local IT Troubleshooting company  who can remove it and add software (such as Bullguard) to give your computer protection for the future.

You may think you are capable of doing that yourself, but the problem is the malware frequently embeds itself deep within your operating system making it a tricky operation best done by experts.

How do I know if my computer’s infected?

It isn’t always easy to spot a problem, but here are 6 signs that could mean your computer has an unwelcome visitor:

  1. Your PC or laptop is running slower than usual
  2. You are getting unexpected pop-up messages
  3. Your software application programs suddenly seem to have minds of their own
  4. Windows shuts down
  5. Lights on your computer suggest you are working when you’re not
  6. Your CPU is working overtime (with all applications closed it should be working at less than 10%)

If you can say yes to any of these, you may have a problem so it’s best to call in IT support – better to be safe than sorry.

How to Salvage Electronic Gadgets

 

wet gadgets OK, hands up if you’ve ever managed to drop your beloved electronic gadget down the loo, in the sink or any other watery place.

Don’t worry, you’re not alone.

As gadgets get smaller we pop them in our pockets and then promptly forget they are there. Yes, they more be far more portable than ever, but portability has its downside.

So what should you do when your phone, iPod or other such item ends up in the drink?

Top tips for saving your electronic gadgets from a watery grave

1. Pull out the battery immediately

Make sure this is the first thing you do. But be careful, you don’t want to inflict more damage on your already poorly gadget. Don’t force it because you’ll end up breaking something.

2. Dry out

And that doesn’t mean just give it a quick shake. After your gadget’s had a dunking it will need time to dry out thoroughly. Put it somewhere warm (no on top of the radiator) and leave it alone until it’s completely dry.

3. Mop up

If you can see standing water in your gadget mop as much as you can to speed up the drying process. But be gentle with it, over enthusiastic rubbing can do more harm than good.

4. Jigsaw time

If you have to disassemble your gadget to help the drying process make sure you take notice of where all the bits go. There’s nothing more frustrating than putting something back together again only to find you have a piece left over. It had a home before you started!

The best thing is to make sure your gadgets don’t go near water – they can’t swim. But if the worse does happen, hopefully  these few handy hints will nurse your electronic gadgetry back to life.

Author: MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

VPOP3 – Manage Your Email Without an Exchange Server

VPOP3 email For many businesses, managing their POP email without an exchange service seems like a pipe dream. Is it really possible to manage business wide communications in this way?

Well, yes it is.

There is a product available called VPOP3 which does exactly that. It allows SMEs to run their POP email via a PC using an application software that allows them to manage emails throughout their business like an exchange server.

A fully-featured Windows Email Server, VPOP3 is simple to configure, to use and is flexible enough to fulfil your requirements. With its built in spam filter (which detects 80% of spam and offensive email before it reaches your users) it can also detect and block email viruses using the avast! and Sophos antivirus engine.

What you can do with VPOP3

This feature packed technology offers the user a wealth of benefits including:

  • Virus scanning
  • Spam/content filtering
  • Standards compliant (POP3/SMTP/LDAP)
  • Remote administration
  • Webmail
  • Message archiving
  • Mail list server
  • Automatic responses
  • Multiple ISP support
  • Scripting

Plus the software is constantly updated and enhanced support your changing needs

It will work with or without an internet email account and on any type of internet connectivity – dial-up modem, ISDN, Broadband xDSL to permanent leased lines.

Why not try it out?

For more information about this service follow this link and click on the button shown below.

image

Author: MPM Computer Consultancy provides IT Services, Support and Training to sole traders and small businesses in Ipswich. Bury St Edmunds and surrounding villages.

What’s Your Customer Service Like?

customer service It’s tough out there. Customers are more demanding and the amount of competition is increasing, so delivering a great customer service is even more important today. Providing an excellent service time and again they can rely on is the best way to encourage customer loyalty. So what’s the best way to ensure your company always delivers?

Well, here’s our 4 step guide to great customer service:

1. Be interested

Always show an interest in your customers business. Find out what their expectations are. If it’s your first visit make sure you find out exactly why they’ve called you in. If it is a routine visit, make sure you constantly revisit the customer goals to make sure you are on track.

Quite often customers need guidance, advice, a solution or reassurance that you can help them with an appropriate solution. More importantly, they’ll want to know you will be there for them when they need you.

2. Be happy to be there

That might sound a bit odd and we all have customers who rub us the wrong way but, no matter who they are, you have to want to be there and remain focused on delivering a great service – even when things don’t go well. If you turn up wishing you were somewhere else, the customer will pick up on it which could make the situation a whole lot worse.

Sometimes you may not have the answer (you can’t possibly know everything) which is why having a good helpdesk you can rely on in an emergency is worth its weight in gold.

3. Fulfil your promises

If you say you’ll do something at a certain time by ringing or visiting your customer, make sure you do it. If you promise a third part will contact your customer directly, make sure they do by chasing them up and finding out what happened.

In a nutshell, treat your customers how you would like to be treated yourself.

4. Find a safe pair of hands

If you are a small company offering a big service, you will need a break from time to time. So finding a third party you can entrust your company’s welfare too is essential. Vet them to ensure they have the same customer service standards as you. That way you can take a break safe in the knowledge that everything is being taken care of and there’ll be no nasty surprises when you return.

When you do return to work, meet with your third party supplier to get a full breakdown of what happened in your absence so, next time you are called to a customer for a site visit, you are fully informed of what’s happened.

So, if you want to increase customer loyalty you need to:

  • Find out their needs
  • Make time to listen
  • Take care in solving their problems/concerns by providing an efficient service
  • Have a good backup service in the even of annual office closure

MPM Computer Consultancy offers IT services and training to sole traders and small businesses based in Ipswich, Bury St Edmunds and surrounding villages. They won the ‘Exceptional Customer Services Award 2009’ for Best of Bury St Edmunds.